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REFUND POLICY

1. General Policy Statement

At Undergrowth LLC, we strive to provide high-quality artisan goods, floral products, and creative workshop experiences. Due to the handcrafted and perishable nature of many of our items, all sales are subject to the policies outlined below.

By making a purchase from Undergrowth LLC, you agree to the terms of this Refund & Cancellation Policy.

2. Artisan Goods & Retail Items

Returns
Non-perishable retail items may be returned within 14 days of purchase if:

  • Item is unused

  • Item is in original condition

  • Item is in original packaging (if applicable)

  • Receipt or proof of purchase is provided

Refunds will be issued to the original form of payment.
Undergrowth LLC reserves the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are final sale and not eligible for return:

  • Custom or commissioned items

  • Personalized goods

  • Gift boxes assembled to order

  • Perishable items (see Floral section below)

  • Sale or clearance merchandise

3. Floral Products (Fresh & Dried)

Due to the perishable nature of fresh floral arrangements:

  • All fresh flower sales are final.
     

  • If an arrangement arrives damaged or is defective, customers must notify us within 24 hours of receipt with photographic documentation.
     

At our discretion, we may offer:

  • Replacement
     

  • Store credit
     

Dried florals and wreaths may be returned within 7 days if unused and in original condition.

4. Workshops

CANCELLATIONS, REFUNDS & RESCHEDULING POLICY

1. Individual Workshop Tickets
Because studio seating is limited and class materials are prepared in advance, the following policy applies to all individual workshop registrations:

  • 7 or More Days Before Workshop: Full refund to original payment method or full store credit.

  • 3 to 6 Days Before Workshop: Store credit only.

  • Less than 72 Hours Before Workshop: Non-refundable and non-creditable.

  • Transfers: If you cannot attend, tickets are fully transferable to another participant for the same session date/time. Please notify the studio prior to workshop with the new attendee’s name.

  • No-Shows: Missed workshops without prior notice are non-refundable and non-creditable.

2. Private Group Events & Private Workshops
Private group events involve dedicated studio space reservation and custom material preparation.

  • Non-Refundable Deposit: The event deposit required at booking is non-refundable upon confirmation.

  • Full Event Cancellations:

    • Cancellations made 48 hours or more prior to the event date will not incur charges beyond the non-refundable deposit.

    • Cancellations made less than 48 hours prior to the event date will result in forfeiture of the deposit and full responsibility for the remaining balance.

  • Guest Count Adjustments: Final participant counts must be confirmed at least 3 days (72 hours) prior to the event date. Additional attendees added after this deadline are subject to material availability. Decreases in guest count made after the 3-day deadline are non-refundable and will be charged at the confirmed count.

3. Cancellations or Rescheduling by Undergrowth
If Undergrowth LLC must cancel a workshop or private event due to severe weather, instructor illness, low enrollment, or unforeseen studio circumstances, participants will be notified as early as possible and offered their choice of:

  1. A full refund to the original payment method, or

  2. Transfer/Reschedule to a future class or mutually agreed-upon date.

5. Gift Cards

Gift cards are:

  • Non-refundable

  • Not redeemable for cash (except as required by Massachusetts law)

  • Valid for goods and workshops

Lost or stolen gift cards cannot be replaced without proof of purchase.

Gift cards are governed by Massachusetts consumer protection laws.

6. Exchanges

Exchanges are permitted for eligible retail items within the return window, subject to inventory availability.

7. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 3 days of receipt

  • Provide photos and order details

We will evaluate and determine appropriate remedy (replacement or store credit).

8. Refund Processing

Approved refunds will be processed within:

  • 5–10 business days

Timing may vary depending on your financial institution.

9. Store Credit

Store credit:

  • Is non-transferable

  • Cannot be redeemed for cash

  • Must be used within 12 months of issuance

10. Policy Modifications

Undergrowth LLC reserves the right to update this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated effective date.

11. Contact Information

For refund or cancellation requests, please contact:

Undergrowth LLC
Email: info@undergrowthgoods.com
Location: 47 Railroad St, Suite 2, Great Barrington, MA 01230
Phone: 413-200-4266

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