SHIPPING POLICY

Order Processing

Orders are typically processed within 3–5 business days unless otherwise noted. Processing times may vary during holidays, promotions, or high-volume periods.

You will receive a confirmation email once your order has shipped.

Shipping Methods

We ship through third-party carriers (such as USPS or UPS). Available shipping options and rates are calculated at checkout based on destination and package size.

Delivery times are estimates provided by the carrier and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout and are non-refundable once an order has shipped.

Address Accuracy

Customers are responsible for providing accurate shipping information. Undergrowth LLC is not responsible for delays or losses due to incorrect or incomplete addresses.

If an order is returned due to address error, additional shipping charges may apply.

Lost or Delayed Shipments

Once an order has been transferred to the carrier, Undergrowth LLC is not responsible for carrier delays. If your shipment appears lost, please contact us and we will assist in filing a claim when applicable.

Damaged Items in Transit

If your order arrives damaged:

Notify us within 3 days of delivery
Provide photographs of the item and packaging

We will review and determine an appropriate resolution.

In-Store Pickup

If local pickup is selected, you will receive notification when your order is ready. Orders must be picked up within 14 days unless otherwise arranged.